Sole UX Designer · HCL Software · BigFix SaaS · 2024 · Shipped ✓
I was the only designer on this project, responsible for every stage from audit to post-launch QA.
| 🔍 Heuristic evaluation | Audited the existing prototype against WCAG 2.1 AA and HCL Design System standards |
| 👤 User research synthesis | Grounded design decisions in existing BigFix persona research and ecosystem mapping |
| 🎨 High-fidelity design | All 8 screens · all states · light and dark mode |
| ♿ Accessibility specification | Full WCAG 2.1 AA — heading structure, tab order, alt text, labels, skip links |
| 📐 Responsive design | Mobile · Tablet · Small laptop — annotated at every breakpoint |
| ✨ New step design | mTLS Configurations + Configure BES Explorer — designed from scratch |
| 📋 Developer handoff | 13 specification areas per screen · living iteration log |
| ✅ QA | Reviewed implementation against design specs before ship |
Design decisions approved by PM. All design thinking, accessibility specification, and handoff documentation — mine.
BigFix is HCL Software's enterprise unified endpoint management platform—used by large organizations to discover, secure, and manage thousands of devices from a single console.
The Configuration Manager installation flow is the first thing a BigFix administrator runs before the product can be used. Get this wrong and nothing else works.
"BigFix operators need a consistent flow throughout BigFix to deploy content to agents — because the BigFix learning curve is high."
— HCL BigFix product team problem statement
When I joined the project, a functional prototype of this flow existed. It was not production-ready.
Three things needed to change:
❌ Did not meet HCL Design System standards ❌ Failed WCAG 2.1 AA accessibility requirements ❌ Missing two configuration steps required by the SaaS environment